We provide delivery worldwide using Royal Mail Special Delivery Service. Please note that all orders require a signature on delivery.
Orders of pieces in stock are sent out the next working day and you will be notified by email once they have been dispatched.
Delivery details of pieces made to order will be communicated with you at the time of order, & you'll be kept well up to date as your piece(s) progress. Pieces made to order usually take less than 3 weeks to be delivered to you.
Royal Mail Special Delivery Service is designed to arrive the next working day within the UK. Orders placed and cleared by 13:00 on Friday will be delivered on Saturday. Orders placed after 13:00 on Friday, or on a Saturday or Sunday will be dispatched on Monday for arrival on Tuesday.
3- 5 working days for delivery to Europe, 5-7 for the USA and Canada and up to 10 for the rest of the world.
Deliveries outside the EU may be subject to local duties and taxes for which biiju is not liable.
If you wish to cancel your order, please feel free to do so within 7 working days of receipt of your purchase, and we will be happy to provide an exchange or refund, providing the goods are returned to us within 30 days of receipt of the order, have not been worn, are in perfect condition and in their original packaging.
We strongly suggest you use a recorded delivery service and insure the goods to the full value. For UK customers we recommend Royal Mail Special Delivery Service, and Fedex or DHL for international customers.
We cannot accept responsibility for parcels lost in transit.
To cancel your order: Please email us at firstname.lastname@example.org or call us on +44 (0) 203 282 7593
To return your goods:
Please notify us by email at email@example.com and send the goods to:
Biiju by Joanna Boyen Ltd, Returns, 17 Muncaster Road, London SW11 6NY
Once we have received the goods, refunds will be processed within 7 working days.
Please note that bespoke pieces (ie pieces which have been customized, engraved, commissioned or personalized) cannot be exchanged or refunded.
... Nestled in soft, grey suede, gently folded in crisp, white tissue, tied with bespoke ribbon and sealed with biiju's signature lime green accents