We provide delivery worldwide using Royal Mail Special Delivery Service. Please note that all our orders require a signature on delivery.
Orders are sent out the next working day and you will be notified by email once they have been dispatched.
Royal Mail Special Delivery Service is designed to arrive the next working day within the UK. Orders placed and cleared by 13:00 on Friday will be delivered on Saturday. Orders placed after 13:00 on Friday, or on a Saturday or Sunday will be dispatched on Monday for arrival on Tuesday.
3- 5 working days for delivery to Europe, 5-7 for the USA and Canada and up to 10 for the rest of the world.
Deliveries outside the EU may be subject to local duties and taxes for which biiju is not liable.
If you wish to cancel your order, please feel free to do so within 7 working days of receipt of your purchase, and we will be happy to provide an exchange or refund, providing the goods are returned to us within 30 days of receipt of the order, have not been worn, are in perfect condition and in their original packaging.
We strongly suggest you use a recorded delivery service and insure the goods to the full value. For UK customers we recommend Royal Mail Special Delivery Service, and Fedex for international customers.
We cannot accept responsibility for parcels lost in transit.
To cancel your order: Please email us at firstname.lastname@example.org or call us on +44 (0) 203 282 7593
To return your goods:
Please complete and enclose the Returns Form and send the goods to:
Biiju by Joanna Boyen Ltd, Returns, 17 Muncaster Road, London SW11 6NY
Once we have received the goods, refunds will be processed within 7 working days.
Please note that only Ready to Wear pieces (ie; pieces purchased from the Ready To Wear section of this website) are eligible for an exchange or refund.
Bespoke pieces (ie pieces which have been customized, engraved, commissioned or personalized) cannot be exchanged or refunded.
All our pieces come nestled in soft, grey suede, enveloped in crisp, white tissue in tone on tone black boxes, tied with bespoke ribbon and sealed with biiju's signature lime green accents